VCCS Telecom

Increase Agent performance and productivity by 70% with a Hosted Call Center / Predictive VDIAL Dialer solution from VCCS.

A Hosted Contact Center solution provides you with the features and technology of a fully equipped Enterprise Call Center without the cost of ownership and maintenance. As a proven solution, a Predictive Dialer can increase sales and productivity of a Call Center by as much as 70%. The start-up costs and overall TCO of an In-house dialer make Cloud dialing a more viable solution.

Average monthly cost of a Hosted Dialler Solution with the "other guys" ? $640/agent

Average monthly cost of a Hosted VDial solution from VCCS Telecom ? $92.50/agent

(Based on an 8hr shift with 6 hours talk time on our Professional plan)

A Hosted solution is ideal for quick startups with immediate benefits.

We take the hassles out of the... Bandwidth costs to do ratio dialing Hardware costs and up-keep including; Backups, Redundancy etc  On-site Maintenance Security and software up-dates Dedicated system, Not shared 99.99% Up-time Guarantee 24/7 Emergency Hardware Support VoIP based Calling Powerful Call Reporting Vendor Lock-in - Onsite deployment option PCI Compliant Design

Main Capabilities

Inbound, Outbound and Blended call handling

Seperate user groups by outbound/inbound capability, or both!

Outbound Agent-Controlled Dialing

Call your contacts and leads without predicitvely dialing.

Message Broadcasting

Get the message across by broadcasting it to your list of recipients

Broadcasting with Surveys

Take polls and surveys through an automated interactive menu

Full USA FTC-compliance Capability

Out of box compliance ensures drop rate control

Web-based Agent and Administrative Interfaces

No software to purchase

Integrated Call Recording 

On-demand or Automatically

Multiple campaigns at once

Unlimited campaigns and leads

Scheduled Callbacks

Agent-Only and Anyone

View all Features

Making it Work for you

Hosted technology is completely transparent to your users, and your customers.
Our system calls into your remote softphones to connect with your agents so you're never charged while agents are connected! All you need to succeed is a computer, a telephone, and a high speed internet connection. 

Support & Scalability

We provide product support and customization through service plans and paid support services. Our support ticket system provides 24/7 server support for all of our customers during Your business hours. Our solution is design to fit your specific needs allowing additional seats and other modules to be added, by you, on the fly. You also will benefit from our 4 Hour Hardware replacement on Dedicated Servers. Just a few more reasons to choose a Hosted Auto Dialer solution from VCCS!

Security and Reliability

All data is kept private and secure using industry best hardware and software configurations. All data is purged from our system when no longer needed. We adhere to best practices when it comes to keeping your customer information safe and secure. Our Hosted Call Centers are provisioned with all 12 of the PCI-DSS Compliance Guidelines.