|Hosted Contact Center | How VDIAL Works|
The agent logs into the auto dialer system via a web browser with their phone login ID and password. This is used to call the phone at their station.
The agent enters their username and password for the auto dialer web interface. This is used to gain access to the actual Agent Interface, customer data and amongst other things, tracks agent activity for reporting.
The agent phone will ring, pickup/answer and the Auto Dialer system will display the agent interface and begin passing calls!
Hosted Network Diagram:
Minimum Recommended Setup:
Each of these setups are utilizing Voice over IP to connect over the internet to your hosted Auto Dialer. This means there is no charge for the connection from the agent station to the offsite dialer which is used to route the calls to each agent.
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