VCCS Telecom

A hosted VICIdial® solution provides you with the features and comforts of an auto dialer without the cost of ownership and maintenance. As a proven solution, an auto dialer can increase sales and production of a call center. The start up costs and overall TCO of an in house dialer make cloud dialing a more viable solution.

A Hosted VICIDIAL® solution is ideal for quick startups with immediate benefits.

We take the hassles out of the...
Bandwidth costs to do ratio dialing
Hardware purchasing and up-keep including; servers, backups, raid devices, cables etc 
On-site Maintenance
Backups and general server maintenance

Our Network

With a Hosted VICIdial® Solution from VCCS you can be assured of fault tolerance and 99.99% system uptime. Your VICIdial® server will be on a state of the art network with a Fiber backbone to handle any amount of call volume, RAID for fault tolernace, UPS backups and 24/7 proactive monitoring.  

What will you need?

Agent Stations
Needed to run web browser for dialer interface and CRM data. Also needed for SoftPhone if used.

Recommended Setup:

Local Phone Setup Options

You can either use...

Free PC based SoftPhone such as Xlite
SIP Based (VoIP) phones at each agent station
Analog phones plugged into VOIP ATA's routing to the internet

Each of these setups are utilizing Voice over IP to connect over the internet to your hosted Auto Dialler. This means there is no charge for the connection from the agent station to the offsite dialer which is used to route the calls to each agent.

Plans and Pricing

Assisted setup includes: Initial user, group, and campaign creation and configuration.

All hosted VICIdial® plans include:
Dedicated IP address
Free SIP Trunk setup for VCCS VoIP Subscribers
Monthly Billing

Please inquire about a custom plan that would suit your needs.

VICIdial® is a registered trademark of VICIdial Group.