Hosted Contact Center Solutions | Vtiger CRM Integration

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Hosted Call Center

vTiger CRM Integration

Vtiger integrates out-of-box with VICIdial to provide a complete call center solution. vtiger is a rich Customer Relationship Management (CRM) tool that manages your customer data from campaign to lead, to sale and customer service.

Features and Capabilities

Sales Force Automation
Marketing Automation
Activity Management
Calendaring

Customer Support and Service
Inventory Management
Security Management
Email Integration

Auto Dialer Integration

VICIdial can bring up a customers account as the call is forwarded to the agent based on the Caller ID information. When a sale is made the customers lead information is automatically inserted into the CRM where you can set call backs, put in customer notes, support requests and so much more.