VCCS

A hosted vicidial solution provides you with the features and comforts of an auto dialer without the cost of ownership and maintenance. As a proven solution, an auto dialer can increase sales and production of a call center yet the start up costs and overall TCO of an in house dialer make cloud dialing a more viable solution.

A hosted VICIDIAL solution is ideal for quick startups with immediate benefits.
We take the hassles out of the..

-Bandwidth costs to dial at a 4:1 ratio
-Hardware including servers, backups, raid devices, cables etc 
-Onsite Maintenance
-Backups and general server maintenance

Our Network

With a Hosted VICIDIAL Solution from vccs you can be assured of fault tolerance and 99.99% system uptime. Your vicidial server will be on a state of the art network with a Fiber backbone to handle any amount of call volume, RAID for fault tolernace, UPS backups and 24/7 proactive monitoring.  

What will you need?

Agent Stations
Needed to run web browser for dialer interface and CRM data. Also needed for SoftPhone if used.

Recommended Setup:

Local Phone Setup Options:

You can use either...

1) Free PC based SoftPhone such as Xlite
2) SIP Based (VOIP) phones at each agent station
3) Analog phones plugged into VOIP ATA's routing to the internet.

Each of these setups are utilizing Voice over IP to connect over the internet to your hosted Auto Dialer. This means there is no charge for the connection from the agent station to the offsite dialer which is used to route the calls to each agent.

Plans and Pricing

Setup Fee includes: Users setup, documentation and first month of Hosting

All plans include:

-Dedicated IP address
-Free SIP Trunk setup for vccs VoIP Subscribers
-Monthly Billing

Please inquire about a custom plan that would suit your needs