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vicidial is a set of programs that are designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound call center suite.
With a hosted solution your agents can log into our system from your local office or a remote location. The process is quite simple.
Step 1: The agent logs into the auto dialer system via web browser with their phone login ID and password. This is used to call the phone at their station.
Step 2: The agent enters their username and password for the auto dialer web interface. This is used to gain access to the actual Agent Interface and amongst other things, tracks agent activity for reporting.
Step 3: The agent phone will ring, pickup/answer and the Auto Dialer system will display the agent interface and begin passing calls!
Hosted Network Diagram:
Required Components:
Agent Station
Needed to run web browser for dialer interface and CRM data. Also needed for SoftPhone if used.
Recommended Setup:
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Software
Hardware
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- Windows XP
- Mozilla Firefox (free)
- Xlite (free)
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Local Phone Setup Options:
You can use either...
1) Free PC based SoftPhone such as Xlite
2) SIP Based (VOIP) phones at each agent station
3) Analog phones plugged into VOIP ATA's routing to the internet.
Each of these setups are utilizing Voice over IP to connect over the internet to your hosted Auto Dialer. This means there is no charge for the connection from the agent station to the offsite dialer which is used to route the calls to each agent.
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