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Support and Customization |
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trixbox, asterisk, vicidial...
Your Telephone system is a critical area of your business that needs to be functioning properly at all times. Our trixbox and asterisk support plans are designed to support you on a one time or regular basis. With a managed support solution you can focus on on key areas of your business and leave your phone system in the hands of professionals.
Supported Software
 trixbox CE
trixbox Pro
asterisk
vicidial
Support Coverage
- Remote Management
- Recording/Voicemail Backup and Restore
- Dial Plan & Trunk Configuration
- Phone Troubleshooting
- Assistance with Updates/Ugrades
- General Troubleshooting
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- System Health Monitoring
- Configuration Backup/Restore
- Line Quality & Audio Issues
- 24/6 emergency support
- Fax Configuration
- Network Setup Recommendations
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(all of the above +)
- Security Patches/Lockdown
- System Setup
- Softphone Issues
- Trunk Setup
- Adding users and conferances
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- Dialer Tweaking
- DID Configuration
- Multi-Server Support
- General Consulting
- Any other vicidial issues
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Customization
Customizations are quoted on a project basis. We can work with your team or systems integrater or handle the design, programming and implementation from A-Z.
trixbox and asterisk
- Custom AGI Programming
- Dial Plan Applications
- Script Integration
- Billing Platforms
- General Custom Programming
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- IVR's
- Design
- Speech Recognition
- Applications
- Systems Integration
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(all of the above +)
- Payment Gateway Integration
- Automation Scripts
- Custom Reporting
- Recording Systems
- General Scripting
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- vtiger Integration
- CRM Integration
- Adding Functionality
- Applications
- Advanced Customization
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