Message Broadcasting

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Overview

You can find the Dialer menu under PERSONAL MENU – Auto Dialer.

The main window shows your current campaigns:

You can Activate or Stop the Campaign by clicking the or button near the Campaign's status.

A Campaign can only be Activated if it has free (not-called) numbers AND some Actions.

So please, before activating a Campaign, import some Numbers and create the Actions.

Add a new Campaign

Add new campaign allows you to add a new campaign:

The important fields here are:

Start/Stop Times – when calls will be made.

Max Retries – how many times to retry an unsuccessful call.

Retry Time – how many seconds the system should wait to retry the call.

Wait Time – how long to wait till the call is answered.

Device – each Campaign should be assigned to a Device in order for MOR to bill the call.

CallerID - what CallerID to put on calls.

Numbers

Click on in the Numbers column to check campaign numbers:

You can import phone numbers from a TXT file. Numbers should be in correct format.

In a new Campaign there are no numbers, so click on Import numbers from file and select the file to upload:

After uploading the file, you will see the status of the imported numbers:

You can delete all numbers by clicking Delete all numbers.

If a number is Completed, it is possible to reactivate it (tell the system to call it again) by clicking the icon near the number.

Actions

Click in the Actions column to access the Campaign's actions:

In this window, you will see the available Actions for the Campaign:

Types of Actions:

WAIT – how many seconds to wait.

PLAY – play a file.

IVR - Not available from the user portal. This can only be set by VCCS staff if you have subscribed to thr IVR service.

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